Frequently Asked Questions
Everything you need to know about your planning journey.
When will my order ship?
Standard orders are processed within 2-3 business days. During peak launch seasons, please allow up to 5-7 business days for your tracking information to update.
What is your return policy?
We offer a 30-day return policy for all unused and unopened planners in their original packaging. Please note that digital downloads and dated planners are final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What kind of paper is used in Passion Planners?
Our planners feature high-quality, 120 GSM sustainably sourced paper designed to resist ink bleeding and ghosting for a smooth writing experience.
Can I cancel or modify my order after it is placed?
Because we aim to process orders as quickly as possible, we can only accommodate changes within 1 hour of purchase. Please contact our support team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment plans through Afterpay.